Intercom vs Tidio (2026)

What sets it apart Fin, its built-in AI agent, is priced on outcomes: $0.99 per resolution, billed only when Fin resolves the issue or completes a configured action, instead of per conversation or per seat

Best for SMB through enterprise support teams that want an AI agent for automated resolution built into a helpdesk, shared inbox, and multichannel messaging, rather than a standalone bot bolted onto separate ticketing · Pricing model Per-seat subscription plus usage-based AI charges. Seats: Essential $29, Advanced $85, Expert $132 per seat/month on annual billing (higher on monthly). Fin AI Agent adds $0.99 per resolution/outcome on top of any seat plan. 14-day free trial; no permanent free tier.

Intercom is a customer support platform combining a helpdesk, shared inbox, and multichannel messaging with an AI agent called Fin that answers customer questions and can execute configured workflows. Its pricing separates the two: human seats are billed across Essential, Advanced, and Expert tiers starting at $29 per seat each month on annual billing, while Fin is charged at $0.99 per resolution and only when it resolves an issue or completes a defined action. That outcome-based model for the AI agent, rather than per-conversation or flat automation pricing, is what most distinguishes it. It suits SMB and larger support teams that want AI deflection layered onto a conventional ticketing and live-chat workflow.

Sources Intercom - Pricing · Intercom - Homepage · Fin AI Agent - Pricing · Featurebase - Intercom Pricing 2026

What sets it apart Lyro, its AI agent, answers questions from the business's own support content without a separate training step, and AI conversations are metered and billed independently of the seat-based live-chat plans

Best for Small and medium businesses and ecommerce stores that want AI question-deflection combined with human live chat and a shared inbox, with no-code setup on Shopify, WordPress, or Wix · Pricing model Freemium plus seat-based subscription. A free tier exists; paid plans begin at $29/mo (Starter) and $59/mo (Growth), with Plus around $749/mo and a custom-priced Premium tier. Lyro AI conversations and Flows are billed separately as metered add-ons, so the effective monthly cost rises with AI usage beyond the base plan.

Built for small and medium businesses and ecommerce stores, Tidio combines live chat, a rule-based chatbot it calls Flows, a shared help-desk inbox, and an AI agent named Lyro. Lyro answers routine customer questions by drawing on a company's own FAQ and support content, and it works across the website widget and connected channels such as email, Facebook Messenger, and Instagram. Pricing splits the product in two: seat-based plans start at $29 per month above a free tier, while Lyro's AI conversations are metered and billed as a separate allowance. It fits teams that want AI question deflection alongside human live chat in one low-setup tool rather than a standalone enterprise support suite.

Sources Tidio - Lyro, the conversational AI agent (help doc) · Tidio - homepage · Tidio - Pricing · eesel AI - Lyro AI pricing breakdown (2025)