Is Tidio still around? (2026)
Yes. Tidio is live and reachable, price-verified as of Jul 20, 2026.
What Tidio is
What sets it apart Lyro, its AI agent, answers questions from the business's own support content without a separate training step, and AI conversations are metered and billed independently of the seat-based live-chat plans.
Built for small and medium businesses and ecommerce stores, Tidio combines live chat, a rule-based chatbot it calls Flows, a shared help-desk inbox, and an AI agent named Lyro. Lyro answers routine customer questions by drawing on a company's own FAQ and support content, and it works across the website widget and connected channels such as email, Facebook Messenger, and Instagram. Pricing splits the product in two: seat-based plans start at $29 per month above a free tier, while Lyro's AI conversations are metered and billed as a separate allowance. It fits teams that want AI question deflection alongside human live chat in one low-setup tool rather than a standalone enterprise support suite.
Sources Tidio - Lyro, the conversational AI agent (help doc) · Tidio - homepage · Tidio - Pricing · eesel AI - Lyro AI pricing breakdown (2025)
Use it, or see the field
Tidio is live and price-verified as of Jul 20, 2026. If it fits, go straight to it. If you are comparing, see the full ranked field in AI Customer Support - only tools our health checks report as alive.
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