Is Intercom still around? (2026)
Yes. Intercom is live and reachable, price-verified as of Sep 8, 2026.
Held steady at $29/mo the whole tracked window (51 days).
Reachable 100% of 51 tracked days.
First-party daily snapshots. One reading per day, grows over time.
What Intercom is
What sets it apart Fin, its built-in AI agent, is priced on outcomes: $0.99 per resolution, billed only when Fin resolves the issue or completes a configured action, instead of per conversation or per seat
Best for SMB through enterprise support teams that want an AI agent for automated resolution built into a helpdesk, shared inbox, and multichannel messaging, rather than a standalone bot bolted onto separate ticketing · Pricing model Per-seat subscription plus usage-based AI charges. Seats: Essential $29, Advanced $85, Expert $132 per seat/month on annual billing (higher on monthly). Fin AI Agent adds $0.99 per resolution/outcome on top of any seat plan. 14-day free trial; no permanent free tier.
Intercom is a customer support platform combining a helpdesk, shared inbox, and multichannel messaging with an AI agent called Fin that answers customer questions and can execute configured workflows. Its pricing separates the two: human seats are billed across Essential, Advanced, and Expert tiers starting at $29 per seat each month on annual billing, while Fin is charged at $0.99 per resolution and only when it resolves an issue or completes a defined action. That outcome-based model for the AI agent, rather than per-conversation or flat automation pricing, is what most distinguishes it. It suits SMB and larger support teams that want AI deflection layered onto a conventional ticketing and live-chat workflow.
Sources Intercom - Pricing · Intercom - Homepage · Fin AI Agent - Pricing · Featurebase - Intercom Pricing 2026
The fine print, checked
What the free plan really caps, whether your data can leave, and how cancelling works. Each fact read on Intercom's own pages, linked below.
The pricing page lists no free plan. It offers a 14-day free trial with no credit card required, and the trial includes all features, Fin, and add-ons. The cheapest plan is Essential at $29 per seat per month billed annually. Fin AI costs an extra $0.99 per outcome, counted when a customer confirms resolution, does not ask for more help, or Fin completes a workflow or handoff.
Intercom pricing page · checked Aug 6, 2026
Single conversations and tickets download as PDF or text from the app. Conversation CSV exports contain reporting metadata only (conversation IDs, timestamps, attributes, metrics); message content is not included. Full conversation content requires the Conversations API or a JSON export to an Amazon S3 bucket. Browser CSV downloads are limited to 10,000 rows; larger exports are emailed instead. Note: this page covers conversations only and says nothing about exporting user, lead, or company lists.
Intercom Help: Export your conversations data · checked Aug 6, 2026
Self-serve: Settings > Subscription > Billing, then open Payment details and click Cancel subscription. Access stays until the end of the current billing period. Annual subscriptions are paid upfront and get no prorated refund if cancelled early. Contracted customers must give written notice at least 30 days before their renewal date, otherwise the contract automatically renews for another 12 months.
Intercom Help: How to cancel your subscription · checked Aug 6, 2026
Use it, or see the field
Intercom is live and price-verified as of Sep 8, 2026. If it fits, go straight to it. If you are comparing, see the full ranked field in AI Customer Support - only tools our health checks report as alive.
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We email you the moment a new dated, sourced fact lands on Intercom - a price hike, a shutdown notice, or a confirmed outage. No predictions.