Is Intercom still around? (2026)
Yes. Intercom is live and reachable, price-verified as of Jul 20, 2026.
What Intercom is
What sets it apart Fin, its built-in AI agent, is priced on outcomes: $0.99 per resolution, billed only when Fin resolves the issue or completes a configured action, instead of per conversation or per seat.
Intercom is a customer support platform combining a helpdesk, shared inbox, and multichannel messaging with an AI agent called Fin that answers customer questions and can execute configured workflows. Its pricing separates the two: human seats are billed across Essential, Advanced, and Expert tiers starting at $29 per seat each month on annual billing, while Fin is charged at $0.99 per resolution and only when it resolves an issue or completes a defined action. That outcome-based model for the AI agent, rather than per-conversation or flat automation pricing, is what most distinguishes it. It suits SMB and larger support teams that want AI deflection layered onto a conventional ticketing and live-chat workflow.
Sources Intercom - Pricing · Intercom - Homepage · Fin AI Agent - Pricing · Featurebase - Intercom Pricing 2026
Use it, or see the field
Intercom is live and price-verified as of Jul 20, 2026. If it fits, go straight to it. If you are comparing, see the full ranked field in AI Customer Support - only tools our health checks report as alive.
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