Is Help Scout still around? (2026)
Yes. Help Scout is live and reachable, price-verified as of Jul 20, 2026.
What Help Scout is
What sets it apart AI Answers is priced by usage at $0.75 per resolved conversation, decoupled from per-seat plans, and answers from the team's own Docs knowledge base.
Help Scout is customer service software built around a shared inbox that pulls email, live chat, and messages from social and Shopify into one queue, with assignments, private notes, and collision detection to keep agents from replying over each other. Its AI Answers add-on runs a chatbot that draws on the team's Docs knowledge base to respond to customer questions, and it is billed by usage at $0.75 per resolution instead of by seat. Core plans are priced per user, starting at $25 a month on the Standard tier, alongside a free plan for up to five users. The product fits small and midsize support teams that want a lighter setup than a full ticketing system.
Sources Help Scout homepage · Help Scout pricing page · Help Scout shared inbox page · Help Scout Free Plan docs
Use it, or see the field
Help Scout is live and price-verified as of Jul 20, 2026. If it fits, go straight to it. If you are comparing, see the full ranked field in AI Customer Support - only tools our health checks report as alive.
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