Is Help Scout still around? (2026)
Yes. Help Scout is live and reachable, price-verified as of Sep 8, 2026.
Held steady at $25/mo the whole tracked window (51 days).
Reachable 100% of 51 tracked days.
First-party daily snapshots. One reading per day, grows over time.
What Help Scout is
What sets it apart AI Answers is priced by usage at $0.75 per resolved conversation, decoupled from per-seat plans, and answers from the team's own Docs knowledge base
Best for Small and midsize support teams that want a shared inbox across email, chat, and social without the overhead of a heavy ticketing platform · Pricing model Per-seat subscription: Standard $25/user/mo, Plus $45/user/mo, Pro $75/user/mo, with a free plan for up to 5 users (1 inbox, 1 Docs site) and a 15-day trial on Standard/Plus. AI Answers is a separate usage-based add-on at $0.75 per resolution, with 3 months free for new accounts.
Help Scout is customer service software built around a shared inbox that pulls email, live chat, and messages from social and Shopify into one queue, with assignments, private notes, and collision detection to keep agents from replying over each other. Its AI Answers add-on runs a chatbot that draws on the team's Docs knowledge base to respond to customer questions, and it is billed by usage at $0.75 per resolution instead of by seat. Core plans are priced per user, starting at $25 a month on the Standard tier, alongside a free plan for up to five users. The product fits small and midsize support teams that want a lighter setup than a full ticketing system.
Sources Help Scout homepage · Help Scout pricing page · Help Scout shared inbox page · Help Scout Free Plan docs
The fine print, checked
What the free plan really caps, whether your data can leave, and how cancelling works. Each fact read on Help Scout's own pages, linked below.
Help Scout has a free plan capped at 5 users, 1 Inbox, 1 Docs site, 100 contacts per month, 10 saved replies, 10 tags, and 1 integration. Paid plans start at $25 per user per month (Standard). The Standard and Plus plans come with a 15-day free trial, no credit card required; Pro trials go through the sales team.
Help Scout pricing page · checked Aug 6, 2026
Reporting data for selected reports (All Channels, Email, Company, Happiness) can be exported in-app as CSV or XLSX, but those exports leave out conversation thread contents. Full customer, user, and conversation data must be pulled via the Inbox API, and Docs articles via the Docs API. On request, support can give Account Owners a CSV of customer names and email addresses, without conversation history.
Help Scout support docs, Data Export Options · checked Aug 6, 2026
Only the Account Owner can cancel, self-serve via the Your Plan page and a Delete Account link. Cancellation takes effect immediately, the account becomes inaccessible right away, and all data is permanently deleted 60 days later. The doc says to export data first. It does not mention refunds either way.
Help Scout support docs, Cancel Your Help Scout Account · checked Aug 6, 2026
Use it, or see the field
Help Scout is live and price-verified as of Sep 8, 2026. If it fits, go straight to it. If you are comparing, see the full ranked field in AI Customer Support - only tools our health checks report as alive.
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