Is Gorgias still around? (2026)
Yes. Gorgias is live and reachable, price-verified as of Sep 8, 2026.
Held steady at $10/mo the whole tracked window (51 days).
Reachable 100% of 51 tracked days.
First-party daily snapshots. One reading per day, grows over time.
What Gorgias is
What sets it apart Pricing scales by monthly ticket volume rather than per agent seat, and the AI Agent is charged only when it fully resolves a conversation, on top of native Shopify order and customer context inside the inbox
Best for Shopify and direct-to-consumer ecommerce brands, from solo/SMB operators up to larger retailers, that want support tooling integrated with their store's order and customer data · Pricing model Ticket-volume-based subscription starting at $10/month (Starter), scaling by monthly tickets rather than per agent. The AI Agent is billed per resolved conversation (about $0.90 per resolution on annual plans, $1.00 on Starter/monthly), with resolution allocations included per tier and overages beyond them. No standing free plan; a free trial is offered.
Built specifically for ecommerce, Gorgias is a customer support helpdesk that consolidates email, live chat, SMS, and social messaging into one inbox and surfaces Shopify order and customer data next to each conversation. Its AI Agent resolves routine pre- and post-sale questions and is billed per resolved conversation, matching a subscription that is priced by monthly ticket volume rather than per agent and starts at $10 a month. The fit is clearest for Shopify and other direct-to-consumer brands, from solo operators to larger retailers, that want support tooling wired into store data rather than a general-purpose help desk.
Sources Gorgias homepage · Gorgias pricing page · Gorgias AI Agent pricing (vendor blog) · Gorgias About us
The fine print, checked
What the free plan really caps, whether your data can leave, and how cancelling works. Each fact read on Gorgias's own pages, linked below.
Gorgias offers a 30-day free trial. During the trial you can send at most 20 outbound email ticket messages per day, up to 150 per week and up to 600 for the whole trial, and you cannot create a help center. If you decide not to upgrade, Gorgias permanently deletes the account and its data after 90 days.
Gorgias help center (Create a Gorgias helpdesk) · checked Aug 6, 2026
Customers can export tickets to a CSV file. Gorgias emails a download link that stays active for 14 days. One export can hold up to 1 million tickets, and if a view has more, the export cuts off at that limit. The account owner, admins and leads can export tickets on all Helpdesk plans.
Gorgias help center (Export tickets from Gorgias) · checked Aug 6, 2026
Cancellation is self-serve: go to Settings, then Account, then Billing & usage, open Manage on the Helpdesk card and click Cancel auto-renewal. The subscription ends at the close of the billing cycle in which the request was received, and access continues until then. Uninstalling the Gorgias app from Shopify does not cancel the subscription, and the page does not mention refunds.
Gorgias help center (Cancel an account) · checked Aug 6, 2026
Use it, or see the field
Gorgias is live and price-verified as of Sep 8, 2026. If it fits, go straight to it. If you are comparing, see the full ranked field in AI Customer Support - only tools our health checks report as alive.
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We email you the moment a new dated, sourced fact lands on Gorgias - a price hike, a shutdown notice, or a confirmed outage. No predictions.