Is Gladly still around? (2026)
Yes. Gladly is live and reachable, price-verified as of Jul 20, 2026.
What Gladly is
What sets it apart Customer-centric unified conversation history instead of per-ticket queues
Gladly is a customer experience platform that unifies voice, chat, SMS, email, and social into a single conversation history per customer rather than discrete tickets. Its AI agent resolves or assists on conversations, and non-technical staff configure behavior and brand voice through plain-English "Guides," with product-catalog integration for retail workflows. The company markets itself around customer lifetime value and cites customers such as Ulta Beauty, Nordstrom, Crate and Barrel, and Breeze Airways. Enterprise pricing is quote-based via demo, and a separate Shopify App Store listing offers a usage-based path aimed at smaller brands.
Use it, or see the field
Gladly is live and price-verified as of Jul 20, 2026. If it fits, go straight to it. If you are comparing, see the full ranked field in AI Customer Support - only tools our health checks report as alive.
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