Is Gladly still around? (2026)
Yes. Gladly is live and reachable, price-verified as of Sep 8, 2026.
Held steady at $0/mo the whole tracked window (51 days).
Reachable 100% of 51 tracked days.
First-party daily snapshots. One reading per day, grows over time.
What Gladly is
What sets it apart Customer-centric unified conversation history instead of per-ticket queues
Best for Retail and e-commerce brands wanting relationship-based, multi-channel support · Pricing model Quote-based for enterprise (demo required; vendor pricing page shows no figures). A separate Shopify App Store listing is usage-based: a 30-day free trial (100 AI interactions, no card), then $1.50 per AI resolution, $0.25 per AI assist, and $120 per team member per month, with a user-set monthly spend cap.
Gladly is a customer experience platform that unifies voice, chat, SMS, email, and social into a single conversation history per customer rather than discrete tickets. Its AI agent resolves or assists on conversations, and non-technical staff configure behavior and brand voice through plain-English "Guides," with product-catalog integration for retail workflows. The company markets itself around customer lifetime value and cites customers such as Ulta Beauty, Nordstrom, Crate and Barrel, and Breeze Airways. Enterprise pricing is quote-based via demo, and a separate Shopify App Store listing offers a usage-based path aimed at smaller brands.
Use it, or see the field
Gladly is live and price-verified as of Sep 8, 2026. If it fits, go straight to it. If you are comparing, see the full ranked field in AI Customer Support - only tools our health checks report as alive.
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