Is Front still around? (2026)

What sets it apart A graduated automation path: Copilot drafts replies that agents approve before sending, and proven response patterns can be promoted to the Autopilot tier for hands-off resolution, keeping a human in the loop until the team opts out

Best for SMB and mid-market customer support and operations teams that want a collaborative shared inbox unifying email, chat, SMS, and social channels, with optional AI drafting on top · Pricing model Per-seat subscription billed annually. Three tiers: Starter $25/seat/mo (single channel, up to 10 seats), Professional $65/seat/mo (omnichannel, up to 50 seats), Enterprise $105/seat/mo (most AI features included except Autopilot). AI features such as Copilot, Smart QA, and Smart CSAT are paid add-ons on Starter and Professional. No free tier.

Built around shared inboxes, Front routes email, chat, SMS, and social messages into one workspace where agents assign, comment on, and reply to customer conversations together. Its Copilot assistant drafts replies from a team's past conversations and help content, then hands them to an agent for review before sending; a separate Autopilot tier automates responses once a team chooses to trust them. Pricing is per seat, running from a $25/month Starter plan capped at ten seats to a $105/month Enterprise plan, with most AI features sold as add-ons below the top tier. The product targets SMB and mid-market support and operations teams that want internal collaboration layered over customer messaging.

Sources Front - homepage (product overview) · Front - Copilot AI Assistant product page · Front - Pricing · Hiver - Front Pricing 2026 breakdown