Is Freshdesk still around? (2026)
Yes. Freshdesk is live and reachable, price-verified as of Jul 20, 2026.
What Freshdesk is
What sets it apart AI is unbundled from seat pricing and metered by consumption: Freddy AI Agent automation is billed per 100 sessions after an included allowance, and Freddy AI Copilot is a separate per-agent add-on, so AI cost scales independently of headcount.
Freshdesk is the helpdesk product in the Freshworks suite, organized around email and ticket-based support with a knowledge base and pre-built reporting. Its Freddy AI layer works inside the agent view, generating ticket summaries, flagging customer sentiment, translating messages, and drafting replies, alongside a no-code builder for AI agents that resolve common requests without a human handoff. One structural detail shapes the cost: seats start at $19 per agent per month billed annually, but AI agent automation is metered as consumption-based sessions ($49 per 100 after an included allowance) and Copilot is a separate per-agent add-on. It fits solo operators through enterprise support teams, though the no-cost option is a six-month program for up to two agents rather than a standing free tier.
Sources Freshworks - Freshdesk product page · Freshworks - Freshdesk pricing · Freshworks - Freddy AI Copilot for helpdesk · Freshdesk Support - Understanding Freshdesk pricing plans
Use it, or see the field
Freshdesk is live and price-verified as of Jul 20, 2026. If it fits, go straight to it. If you are comparing, see the full ranked field in AI Customer Support - only tools our health checks report as alive.
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