Is Freshdesk still around? (2026)
Yes. Freshdesk is live and reachable, price-verified as of Sep 8, 2026.
Held steady at $19/mo the whole tracked window (51 days).
Reachable 100% of 51 tracked days.
First-party daily snapshots. One reading per day, grows over time.
What Freshdesk is
What sets it apart AI is unbundled from seat pricing and metered by consumption: Freddy AI Agent automation is billed per 100 sessions after an included allowance, and Freddy AI Copilot is a separate per-agent add-on, so AI cost scales independently of headcount
Best for Solo, SMB, and enterprise teams running email and ticket-based customer support who want built-in AI assistance (summaries, sentiment, drafted replies) and optional autonomous AI agents layered onto a per-agent helpdesk · Pricing model Per-agent subscription with three paid tiers billed annually: Growth $19, Pro $55, and Enterprise $89 per agent/month (monthly billing costs more). A 14-day trial grants Enterprise access. AI is priced separately: Freddy AI Agent includes 500 sessions on Pro/Enterprise then $49 per 100 additional sessions, and Freddy AI Copilot is a per-agent add-on. A Free program (Freshdesk email-only, not Omni) offers ticketing, knowledge base, and reports for up to 2 agents for 6 months.
Freshdesk is the helpdesk product in the Freshworks suite, organized around email and ticket-based support with a knowledge base and pre-built reporting. Its Freddy AI layer works inside the agent view, generating ticket summaries, flagging customer sentiment, translating messages, and drafting replies, alongside a no-code builder for AI agents that resolve common requests without a human handoff. One structural detail shapes the cost: seats start at $19 per agent per month billed annually, but AI agent automation is metered as consumption-based sessions ($49 per 100 after an included allowance) and Copilot is a separate per-agent add-on. It fits solo operators through enterprise support teams, though the no-cost option is a six-month program for up to two agents rather than a standing free tier.
Sources Freshworks - Freshdesk product page · Freshworks - Freshdesk pricing · Freshworks - Freddy AI Copilot for helpdesk · Freshdesk Support - Understanding Freshdesk pricing plans
The fine print, checked
What the free plan really caps, whether your data can leave, and how cancelling works. Each fact read on Freshdesk's own pages, linked below.
The Freshdesk Free Program caps at two agents ("up to two agents") and is not free forever: "It is available for free for 6 months." It covers integrated email and social ticketing, a knowledge base, and reporting (a Ticket Trend Report plus out-of-the-box analytics dashboards).
Freshdesk help center, Explore Freshdesk Free Program · checked Aug 6, 2026
Agents with an Admin or Supervisor role can export tickets as CSV or Excel from the Tickets tab, picking the fields to include, and download the file under Admin > Accounts exports. A ticket export does not include the full ticket conversations or archived tickets; a full account export is needed for that.
Freshdesk help center, How do I export my tickets from Freshdesk · checked Aug 6, 2026
Only Account Administrators can cancel, via Admin > Account > Account Details > Cancel account. This files a request and Freshdesk then reaches out to complete it, so it is not fully instant self-serve. Freshdesk permanently deletes the account and its data 14 days after the subscription end date, and advises exporting data first since an export can take up to 10 business days. The article says nothing about refunds.
Freshdesk help center, How to cancel or delete account in Freshdesk · checked Aug 6, 2026
Use it, or see the field
Freshdesk is live and price-verified as of Sep 8, 2026. If it fits, go straight to it. If you are comparing, see the full ranked field in AI Customer Support - only tools our health checks report as alive.
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