Is Decagon still around? (2026)
Yes. Decagon is live and reachable, price-verified as of Jul 20, 2026.
What Decagon is
What sets it apart Agent Operating Procedures: natural-language workflow definitions that support teams author to control agent behavior without engineering tickets.
Founded in 2023, Decagon operates AI agents that resolve customer support conversations across chat, email, and voice, handing off to human staff when a request falls outside their scope. The distinguishing piece is Agent Operating Procedures: natural-language workflow definitions that support teams write to shape agent behavior without routing changes through engineering. Pricing is quoted through sales on a usage basis, billed either per conversation or per resolution, and there is no free tier. It is aimed at consumer-facing enterprises in sectors such as retail, financial services, travel, and health.
Sources Decagon homepage (product, channels, AOPs, Watchtower, target industries) · Decagon blog: Pricing the AI Agent Economy · Microsoft for Startups: Decagon building the AI concierge
Use it, or see the field
Decagon is live and price-verified as of Jul 20, 2026. If it fits, go straight to it. If you are comparing, see the full ranked field in AI Customer Support - only tools our health checks report as alive.
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