Is Crisp still around? (2026)
Yes. Crisp is live and reachable, price-verified as of Sep 8, 2026.
Held steady at $45/mo the whole tracked window (51 days).
Reachable 100% of 51 tracked days.
First-party daily snapshots. One reading per day, grows over time.
What Crisp is
What sets it apart Hugo AI is billed by resolved conversation through a USD-denominated credit pool layered on top of a flat per-workspace subscription (roughly $0.05 to $0.10 per handled conversation), and by default it stops and hands off to a human once the included credits run out
Best for Solopreneurs and small-to-midsize support teams that want an omnichannel shared inbox with optional, usage-metered AI automation rather than per-agent AI seat pricing · Pricing model Flat per-workspace subscription with a free tier (2 seats, $0) and paid tiers Mini ($45/mo, 4 seats), Essentials ($95/mo, 10 seats), and Plus ($295/mo, 20+ seats); each paid tier bundles a monthly Hugo AI credit allotment ($5/$25/$75), extra seats are $10/mo, and Hugo usage beyond included credits requires opt-in pay-as-you-go.
Crisp bundles a shared team inbox with live chat, email, and social channels such as WhatsApp, Messenger, and Instagram, alongside a knowledge base and a lightweight support CRM. Its Hugo AI agent trains on a company's own content and can handle a conversation from first reply through resolution, but it is metered separately from the subscription: each plan carries a flat per-workspace price plus a monthly allotment of usage credits, and once those credits are spent Hugo escalates to a human operator by default. Paid tiers start at $45 per month for four seats and run to $295, with extra seats at $10 each. The flat, per-workspace pricing suits solo operators and small support teams weighing AI automation against per-agent cost.
Sources Crisp - homepage (product overview) · Crisp - Pricing · Crisp Knowledge Base - How Hugo AI pricing and billing works
The fine print, checked
What the free plan really caps, whether your data can leave, and how cancelling works. Each fact read on Crisp's own pages, linked below.
Crisp's free plan includes 2 agent seats and is capped at 100 customer profiles, with no AI credits or sub-inboxes. The cheapest paid plan is Mini at $45 per month per workspace (4 seats included), and any paid plan has a 14-day free trial with no card required.
Crisp pricing page · checked Aug 6, 2026
Contacts can be exported as a CSV from the dashboard (Contacts, then Actions, then Export Contact Profiles), but only from the Essentials plan up and capped at 200,000 contacts. Conversations have no native CSV export from the app; Crisp points customers to its API or third-party migration tools instead.
Crisp Knowledge Base, How to export user data · checked Aug 6, 2026
Cancellation is self-serve: in Settings, then Billing, then Plans & Subscriptions, click Change Plan and downgrade the workspace to the Free plan, which cancels the paid subscription and stops future charges. If a charge lands before the downgrade completes, Crisp tells you to contact support for a billing review rather than expect an automatic refund.
Crisp Knowledge Base, How to cancel a subscription · checked Aug 6, 2026
Use it, or see the field
Crisp is live and price-verified as of Sep 8, 2026. If it fits, go straight to it. If you are comparing, see the full ranked field in AI Customer Support - only tools our health checks report as alive.
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We email you the moment a new dated, sourced fact lands on Crisp - a price hike, a shutdown notice, or a confirmed outage. No predictions.