Verdict - Living Registry
Migration · AI Customer Support / Vol. 07 /
Migrating off Drift (2026)
Drift has announced it is shutting down. Here is what it means for your data and billing, and the live alternatives to move to.
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What this means
A shutdown deadline has been announced. Move your workflow before you lose access.
Salesloft has announced a gradual sunset of Drift, with existing clients referred to 1mind. Export your conversation history, contacts, and routing rules from the Drift dashboard now, while access remains, and rebuild your website chat on one of the live alternatives below.
Migration checklist
- Export your data now: files, content, records, anything you cannot recreate.
- Save billing and invoice history for your records.
- Export API keys, webhooks, and integration config before access ends.
- List the workflows and integrations you actually depend on.
- Pick a live replacement below that matches how you use it.
- Recreate and test one critical workflow on the replacement first.
- Cancel the old subscription so you are not billed again.
- Revoke the old API keys and remove stored credentials.
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Where to go
Live alternatives only - each verified reachable as of Sep 8, 2026.
Intercom
The most direct replacement: conversational live chat plus AI support agents for websites.
Tidio
Website live chat combined with AI chatbots for lead capture and support.
Crisp
Shared-inbox live chat with chatbot flows, a lighter conversational-website tool.
Chatbase
AI chatbot builder for embedding a conversational agent on your site.
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Questions of record
Is Drift really shutting down?
Drift has announced a shutdown as of Mar 5, 2026.SOURCE: Salesloft newsroom
What should I do with my data?
Export a recent backup before access ends, and cancel any active subscription to stop further charges. Then reconnect your workflow to one of the live alternatives above.
What is the best alternative to Drift?
Consider Intercom, Tidio, Crisp - all live and verified Sep 8, 2026.
Status alerts
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A price hike, a sunset announcement, or a confirmed shutdown, each dated and sourced. We email you when it happens, not before. No predictions, no spam.