# Gorgias vs Zendesk (2026) - Verdict

**Verdict:** both live and price-verified as of Jul 21, 2026. Choose Gorgias if it starts cheaper, at $10/mo against $19/mo. Choose Zendesk if a longer track record matters to you; it has run since 2007.

Category: AI Customer Support · Verified: Jul 21, 2026

## Choose Gorgias if

- it starts cheaper, at $10/mo against $19/mo.
- you lean toward the more recent build, from 2015.
- it is built for solo & SMB teams.

Link: https://verdict.tools/go/gorgias (rel="sponsored nofollow")

## Choose Zendesk if

- a longer track record matters to you; it has run since 2007.
- it is built for SMB & enterprise teams.

Link: https://verdict.tools/go/zendesk (rel="sponsored nofollow")

## What each one is

**Gorgias.** Built specifically for ecommerce, Gorgias is a customer support helpdesk that consolidates email, live chat, SMS, and social messaging into one inbox and surfaces Shopify order and customer data next to each conversation. Its AI Agent resolves routine pre- and post-sale questions and is billed per resolved conversation, matching a subscription that is priced by monthly ticket volume rather than per agent and starts at $10 a month. The fit is clearest for Shopify and other direct-to-consumer brands, from solo operators to larger retailers, that want support tooling wired into store data rather than a general-purpose help desk.
Sources: Gorgias homepage (https://www.gorgias.com/) · Gorgias pricing page (https://www.gorgias.com/pricing) · Gorgias AI Agent pricing (vendor blog) (https://www.gorgias.com/blog/ai-agent-pricing) · Gorgias About us (https://www.gorgias.com/about-us)

**Zendesk.** Zendesk is a service platform that consolidates email, chat, phone, messaging, and a help center into one ticketing and routing system, with AI agents that handle customer requests alongside human staff. Its distinguishing feature is billing: AI agents are included across plans but metered by "automated resolutions," so customers pay only for requests the bot closes without escalating to a person. Seat pricing runs from $19 per agent monthly on the Support Team plan up to $115 on Suite Professional, with a 14-day trial and no permanent free tier. It suits support teams from small businesses through enterprises that want multiple channels, automation, and analytics under a single vendor.
Sources: Zendesk official pricing page (https://www.zendesk.com/pricing/) · Zendesk homepage (https://www.zendesk.com) · Richpanel - Zendesk Pricing in 2026 (https://www.richpanel.com/learn/zendesk-pricing)

## Side by side

| Metric | Gorgias | Zendesk |
|---|---|---|
| From $/mo | $10 | $19 |
| Free tier | No | No |
| Founded | 2015 | 2007 |
| Best for | solo & SMB | SMB & enterprise |
| Status | Live | Live |

All figures = lowest paid monthly plan · verified Jul 21, 2026.

## Where they differ

**Price.** Gorgias is the cheaper entry at $10/mo, versus $19/mo for Zendesk.

**Free access.** Neither offers a permanent free tier - both are paid after a limited trial.

**Track record.** Zendesk has been operating since 2007; Gorgias since 2015. A longer survival record matters.

## FAQ

### Gorgias or Zendesk - which is better in 2026?
Both are live and price-verified as of Jul 21, 2026. Choose Gorgias if it starts cheaper, at $10/mo against $19/mo. Choose Zendesk if a longer track record matters to you; it has run since 2007.

### Is Gorgias cheaper than Zendesk?
Gorgias has the lower entry price - from $10/mo vs $19/mo (verified Jul 21, 2026).

### Does Gorgias or Zendesk have a free tier?
Neither offers a permanent free tier - both are paid after a limited trial.

### Are Gorgias and Zendesk still maintained?
Yes - both are live as of Jul 21, 2026, with no official sunset announced for either.

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Canonical: https://verdict.tools/vs/gorgias-vs-zendesk