# Is Zendesk still around? (2026) - Verdict

**Yes. Zendesk is live and price-verified as of Jul 21, 2026.**

Category: AI Customer Support

- Status: alive
- Lowest paid plan: $19/mo
- Free tier: no (trial only)
- Verified: Jul 21, 2026 · price source: https://www.zendesk.com/pricing/

## What it is

Zendesk is a service platform that consolidates email, chat, phone, messaging, and a help center into one ticketing and routing system, with AI agents that handle customer requests alongside human staff. Its distinguishing feature is billing: AI agents are included across plans but metered by "automated resolutions," so customers pay only for requests the bot closes without escalating to a person. Seat pricing runs from $19 per agent monthly on the Support Team plan up to $115 on Suite Professional, with a 14-day trial and no permanent free tier. It suits support teams from small businesses through enterprises that want multiple channels, automation, and analytics under a single vendor.
Sources: Zendesk official pricing page (https://www.zendesk.com/pricing/) · Zendesk homepage (https://www.zendesk.com) · Richpanel - Zendesk Pricing in 2026 (https://www.richpanel.com/learn/zendesk-pricing)

## Use it

- Zendesk: https://verdict.tools/go/zendesk (rel="sponsored nofollow")

## Options

- The best AI Customer Support: https://verdict.tools/best/ai-customer-support

## FAQ

### Is Zendesk shutting down?
There is no official sunset announcement for Zendesk as of Jul 21, 2026. It is reachable and price-verified; a "dead" status is set only by a human.

### How much does Zendesk cost?
Its lowest paid plan starts at $19/mo (verified Jul 21, 2026); the price links to the vendor's live pricing page as its source.

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Canonical: https://verdict.tools/status/zendesk