# Is Tidio still around? (2026) - Verdict

**Yes. Tidio is live and price-verified as of Jul 21, 2026.**

Category: AI Customer Support

- Status: alive
- Lowest paid plan: $29/mo
- Free tier: yes (permanent)
- Verified: Jul 21, 2026 · price source: https://www.tidio.com/pricing/

## What it is

Built for small and medium businesses and ecommerce stores, Tidio combines live chat, a rule-based chatbot it calls Flows, a shared help-desk inbox, and an AI agent named Lyro. Lyro answers routine customer questions by drawing on a company's own FAQ and support content, and it works across the website widget and connected channels such as email, Facebook Messenger, and Instagram. Pricing splits the product in two: seat-based plans start at $29 per month above a free tier, while Lyro's AI conversations are metered and billed as a separate allowance. It fits teams that want AI question deflection alongside human live chat in one low-setup tool rather than a standalone enterprise support suite.
Sources: Tidio - Lyro, the conversational AI agent (help doc) (https://help.tidio.com/hc/en-us/articles/9003475527196-Lyro-the-conversational-AI-agent) · Tidio - homepage (https://www.tidio.com/) · Tidio - Pricing (https://www.tidio.com/pricing/) · eesel AI - Lyro AI pricing breakdown (2025) (https://www.eesel.ai/blog/lyro-ai-pricing)

## Use it

- Tidio: https://verdict.tools/go/tidio (rel="sponsored nofollow")

## Options

- The best AI Customer Support: https://verdict.tools/best/ai-customer-support

## FAQ

### Is Tidio shutting down?
There is no official sunset announcement for Tidio as of Jul 21, 2026. It is reachable and price-verified; a "dead" status is set only by a human.

### How much does Tidio cost?
Its lowest paid plan starts at $29/mo (verified Jul 21, 2026); the price links to the vendor's live pricing page as its source.

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Canonical: https://verdict.tools/status/tidio