# Is Sierra still around? (2026) - Verdict

**Yes. Sierra is live and price-verified as of Jul 21, 2026.**

Category: AI Customer Support

- Status: alive
- Lowest paid plan: custom / quote-based
- Free tier: no (trial only)
- Verified: Jul 21, 2026

## What it is

Founded in 2023 by Bret Taylor and Clay Bavor, Sierra builds AI agents that enterprises deploy for customer service across voice, chat, email, and WhatsApp; the agents connect to backend systems such as CRM and order management so they can complete a task like processing a return or filing an insurance claim rather than only answering questions. Its distinguishing choice is pricing: customers are billed on outcomes, paying when an agent resolves a conversation or saves a cancellation, and in most cases owing nothing when a conversation goes unresolved. Sierra does not publish rates and sells through enterprise contracts that generally include setup and integration work, so it fits large organizations with the backend complexity and budget to justify a custom deployment.
Sources: Sierra - Product overview (vendor) (https://sierra.ai/product) · Sierra - Outcome-based pricing for AI Agents (vendor blog) (https://sierra.ai/blog/outcome-based-pricing-for-ai-agents) · TechCrunch - Bret Taylor's Sierra raises $350M at a $10B valuation (https://techcrunch.com/2025/09/04/bret-taylors-sierra-raises-350m-at-a-10b-valuation/) · Featurebase - Sierra AI Pricing 2026 (https://www.featurebase.app/blog/sierra-ai-pricing)

## Use it

- Sierra: https://verdict.tools/go/sierra (rel="sponsored nofollow")

## Options

- The best AI Customer Support: https://verdict.tools/best/ai-customer-support

## FAQ

### Is Sierra shutting down?
There is no official sunset announcement for Sierra as of Jul 21, 2026. It is reachable and price-verified; a "dead" status is set only by a human.

### How much does Sierra cost?
Sierra uses custom or quote-based pricing as of Jul 21, 2026.

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Canonical: https://verdict.tools/status/sierra