# Is Kustomer still around? (2026) - Verdict

**Yes. Kustomer is live and price-verified as of Jul 21, 2026.**

Category: AI Customer Support

- Status: alive
- Lowest paid plan: $89/mo
- Free tier: no (trial only)
- Verified: Jul 21, 2026 · price source: https://www.kustomer.com/pricing/

## What it is

Kustomer is an AI-native customer service platform built on a CRM data model, unifying each customer's interactions into a single timeline that both human reps and AI agents draw context from during conversations. It handles omnichannel support across chat, email, SMS, voice, WhatsApp, Instagram, and Facebook, with intent-based routing and up to 200 configurable business rules and workflows. Its AI layer includes Kustomer Concierge, AI Profiles, and an AI Agent Team Assistant, sold as add-ons on top of the seat-based platform. It fits mid-market and larger B2C and B2B support teams that want CRM-style customer records tied directly into their support desk.
Sources: Kustomer official site (https://www.kustomer.com) · Kustomer pricing page (https://www.kustomer.com/pricing/) · Ringly pricing tracker (https://www.ringly.io/blog/kustomer-pricing)

## Use it

- Kustomer: https://verdict.tools/go/kustomer (rel="sponsored nofollow")

## Options

- The best AI Customer Support: https://verdict.tools/best/ai-customer-support

## FAQ

### Is Kustomer shutting down?
There is no official sunset announcement for Kustomer as of Jul 21, 2026. It is reachable and price-verified; a "dead" status is set only by a human.

### How much does Kustomer cost?
Its lowest paid plan starts at $89/mo (verified Jul 21, 2026); the price links to the vendor's live pricing page as its source.

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Canonical: https://verdict.tools/status/kustomer