# Is Intercom still around? (2026) - Verdict

**Yes. Intercom is live and price-verified as of Jul 21, 2026.**

Category: AI Customer Support

- Status: alive
- Lowest paid plan: $29/mo
- Free tier: no (trial only)
- Verified: Jul 21, 2026 · price source: https://www.intercom.com/pricing

## What it is

Intercom is a customer support platform combining a helpdesk, shared inbox, and multichannel messaging with an AI agent called Fin that answers customer questions and can execute configured workflows. Its pricing separates the two: human seats are billed across Essential, Advanced, and Expert tiers starting at $29 per seat each month on annual billing, while Fin is charged at $0.99 per resolution and only when it resolves an issue or completes a defined action. That outcome-based model for the AI agent, rather than per-conversation or flat automation pricing, is what most distinguishes it. It suits SMB and larger support teams that want AI deflection layered onto a conventional ticketing and live-chat workflow.
Sources: Intercom - Pricing (https://www.intercom.com/pricing) · Intercom - Homepage (https://www.intercom.com) · Fin AI Agent - Pricing (https://fin.ai/pricing) · Featurebase - Intercom Pricing 2026 (https://www.featurebase.app/blog/intercom-pricing)

## Use it

- Intercom: https://verdict.tools/go/intercom (rel="sponsored nofollow")

## Options

- The best AI Customer Support: https://verdict.tools/best/ai-customer-support

## FAQ

### Is Intercom shutting down?
There is no official sunset announcement for Intercom as of Jul 21, 2026. It is reachable and price-verified; a "dead" status is set only by a human.

### How much does Intercom cost?
Its lowest paid plan starts at $29/mo (verified Jul 21, 2026); the price links to the vendor's live pricing page as its source.

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Canonical: https://verdict.tools/status/intercom