# Is Help Scout still around? (2026) - Verdict

**Yes. Help Scout is live and price-verified as of Jul 21, 2026.**

Category: AI Customer Support

- Status: alive
- Lowest paid plan: $25/mo
- Free tier: yes (permanent)
- Verified: Jul 21, 2026 · price source: https://www.helpscout.com/pricing/

## What it is

Help Scout is customer service software built around a shared inbox that pulls email, live chat, and messages from social and Shopify into one queue, with assignments, private notes, and collision detection to keep agents from replying over each other. Its AI Answers add-on runs a chatbot that draws on the team's Docs knowledge base to respond to customer questions, and it is billed by usage at $0.75 per resolution instead of by seat. Core plans are priced per user, starting at $25 a month on the Standard tier, alongside a free plan for up to five users. The product fits small and midsize support teams that want a lighter setup than a full ticketing system.
Sources: Help Scout homepage (https://www.helpscout.com/) · Help Scout pricing page (https://www.helpscout.com/pricing/) · Help Scout shared inbox page (https://www.helpscout.com/inbox/) · Help Scout Free Plan docs (https://docs.helpscout.com/article/1597-free-plan)

## Use it

- Help Scout: https://verdict.tools/go/help-scout (rel="sponsored nofollow")

## Options

- The best AI Customer Support: https://verdict.tools/best/ai-customer-support

## FAQ

### Is Help Scout shutting down?
There is no official sunset announcement for Help Scout as of Jul 21, 2026. It is reachable and price-verified; a "dead" status is set only by a human.

### How much does Help Scout cost?
Its lowest paid plan starts at $25/mo (verified Jul 21, 2026); the price links to the vendor's live pricing page as its source.

---
Disclosure: some outbound links here may be affiliate links. Outbound links to tools route through /go/{slug} with rel="sponsored nofollow". We publish only verifiable facts, each with a date and a source; a "dead" status is set only by a human. Visitor IP addresses are not stored.

Canonical: https://verdict.tools/status/help-scout