# Is Gladly still around? (2026) - Verdict

**Yes. Gladly is live and price-verified as of Jul 21, 2026.**

Category: AI Customer Support

- Status: alive
- Lowest paid plan: custom / quote-based
- Free tier: no (trial only)
- Verified: Jul 21, 2026

## What it is

Gladly is a customer experience platform that unifies voice, chat, SMS, email, and social into a single conversation history per customer rather than discrete tickets. Its AI agent resolves or assists on conversations, and non-technical staff configure behavior and brand voice through plain-English "Guides," with product-catalog integration for retail workflows. The company markets itself around customer lifetime value and cites customers such as Ulta Beauty, Nordstrom, Crate and Barrel, and Breeze Airways. Enterprise pricing is quote-based via demo, and a separate Shopify App Store listing offers a usage-based path aimed at smaller brands.
Sources: Gladly official site (https://www.gladly.ai) · Gladly on Shopify App Store (https://apps.shopify.com/gladly)

## Use it

- Gladly: https://verdict.tools/go/gladly (rel="sponsored nofollow")

## Options

- The best AI Customer Support: https://verdict.tools/best/ai-customer-support

## FAQ

### Is Gladly shutting down?
There is no official sunset announcement for Gladly as of Jul 21, 2026. It is reachable and price-verified; a "dead" status is set only by a human.

### How much does Gladly cost?
Gladly uses custom or quote-based pricing as of Jul 21, 2026.

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Canonical: https://verdict.tools/status/gladly