# Is Freshdesk still around? (2026) - Verdict

**Yes. Freshdesk is live and price-verified as of Jul 21, 2026.**

Category: AI Customer Support

- Status: alive
- Lowest paid plan: $19/mo
- Free tier: no (trial only)
- Verified: Jul 21, 2026 · price source: https://www.freshworks.com/freshdesk/pricing/

## What it is

Freshdesk is the helpdesk product in the Freshworks suite, organized around email and ticket-based support with a knowledge base and pre-built reporting. Its Freddy AI layer works inside the agent view, generating ticket summaries, flagging customer sentiment, translating messages, and drafting replies, alongside a no-code builder for AI agents that resolve common requests without a human handoff. One structural detail shapes the cost: seats start at $19 per agent per month billed annually, but AI agent automation is metered as consumption-based sessions ($49 per 100 after an included allowance) and Copilot is a separate per-agent add-on. It fits solo operators through enterprise support teams, though the no-cost option is a six-month program for up to two agents rather than a standing free tier.
Sources: Freshworks - Freshdesk product page (https://www.freshworks.com/freshdesk/) · Freshworks - Freshdesk pricing (https://www.freshworks.com/freshdesk/pricing/) · Freshworks - Freddy AI Copilot for helpdesk (https://www.freshworks.com/freshdesk/freddy-ai-for-cx/helpdesk/) · Freshdesk Support - Understanding Freshdesk pricing plans (https://support.freshdesk.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans)

## Use it

- Freshdesk: https://verdict.tools/go/freshdesk (rel="sponsored nofollow")

## Options

- The best AI Customer Support: https://verdict.tools/best/ai-customer-support

## FAQ

### Is Freshdesk shutting down?
There is no official sunset announcement for Freshdesk as of Jul 21, 2026. It is reachable and price-verified; a "dead" status is set only by a human.

### How much does Freshdesk cost?
Its lowest paid plan starts at $19/mo (verified Jul 21, 2026); the price links to the vendor's live pricing page as its source.

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Canonical: https://verdict.tools/status/freshdesk