# Is Decagon still around? (2026) - Verdict

**Yes. Decagon is live and price-verified as of Jul 21, 2026.**

Category: AI Customer Support

- Status: alive
- Lowest paid plan: custom / quote-based
- Free tier: no (trial only)
- Verified: Jul 21, 2026

## What it is

Founded in 2023, Decagon operates AI agents that resolve customer support conversations across chat, email, and voice, handing off to human staff when a request falls outside their scope. The distinguishing piece is Agent Operating Procedures: natural-language workflow definitions that support teams write to shape agent behavior without routing changes through engineering. Pricing is quoted through sales on a usage basis, billed either per conversation or per resolution, and there is no free tier. It is aimed at consumer-facing enterprises in sectors such as retail, financial services, travel, and health.
Sources: Decagon homepage (product, channels, AOPs, Watchtower, target industries) (https://decagon.ai/) · Decagon blog: Pricing the AI Agent Economy (https://decagon.ai/blog/pricing-ai-agents) · Microsoft for Startups: Decagon building the AI concierge (https://www.microsoft.com/en-us/startups/blog/decagon-building-the-ai-concierge-for-modern-customer-experience/)

## Use it

- Decagon: https://verdict.tools/go/decagon (rel="sponsored nofollow")

## Options

- The best AI Customer Support: https://verdict.tools/best/ai-customer-support

## FAQ

### Is Decagon shutting down?
There is no official sunset announcement for Decagon as of Jul 21, 2026. It is reachable and price-verified; a "dead" status is set only by a human.

### How much does Decagon cost?
Decagon uses custom or quote-based pricing as of Jul 21, 2026.

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Canonical: https://verdict.tools/status/decagon