# Is Customer.io still around? (2026) - Verdict

**Yes. Customer.io is live and price-verified as of Jul 21, 2026.**

Category: Marketing Automation with AI

- Status: alive
- Lowest paid plan: $100/mo
- Free tier: no (trial only)
- Verified: Jul 21, 2026 · price source: https://customer.io/pricing

## What it is

Built around behavioral data, Customer.io ingests first-party events and fires email, push, in-app, and SMS messages as users take actions, arranged in a visual journey builder. It differs from general email tools in how directly the messaging is driven by live product data, and it now ships an AI agent that turns a single prompt into a configured campaign with triggers, content, timing, and logic, callable through MCP, CLI, or API. Pricing starts at $100 per month on the Essentials tier for 5,000 profiles and a million monthly emails, then scales through Standard, Premium, and custom Enterprise plans, with a free year offered to early-stage companies that have raised under $10M. The fit is product-led and growth teams that need event-driven, multichannel messaging wired into their own data.
Sources: Customer.io homepage (product, channels, AI Agent) (https://customer.io/) · Customer.io pricing page (https://customer.io/pricing) · Customer.io Journeys platform page (https://customer.io/platform/journeys) · Customer.io About page (https://customer.io/about)

## Use it

- Customer.io: https://verdict.tools/go/customer-io (rel="sponsored nofollow")

## Options

- The best Marketing Automation with AI: https://verdict.tools/best/marketing-automation-ai

## FAQ

### Is Customer.io shutting down?
There is no official sunset announcement for Customer.io as of Jul 21, 2026. It is reachable and price-verified; a "dead" status is set only by a human.

### How much does Customer.io cost?
Its lowest paid plan starts at $100/mo (verified Jul 21, 2026); the price links to the vendor's live pricing page as its source.

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Canonical: https://verdict.tools/status/customer-io