# Is Ada still around? (2026) - Verdict

**Yes. Ada is live and price-verified as of Sep 8, 2026.**

Category: AI Customer Support

- Status: alive
- Lowest paid plan: custom / quote-based
- Free tier: no (trial only)
- Verified: Sep 8, 2026

## What it is

A Canadian company founded in 2016, Ada runs AI agents that resolve customer-service conversations across chat, voice, email, and social channels, and can take actions on a customer's behalf rather than only answering questions. The platform centers on what Ada calls the Unified Reasoning Engine, a single layer that orchestrates multiple LLMs against shared customer context, business logic, and policy guardrails so agent behavior stays consistent from one channel to the next, with safeguards intended to limit hallucinations. Pricing is quote-based and unpublished; Ada states it fits companies with at least 300,000 annual support conversations, which aims it at large enterprises in sectors such as ecommerce, financial services, and travel.
Sources: Ada - home (AI Customer Service Agents for Enterprise CX) (https://www.ada.cx/) · Ada - Platform (https://www.ada.cx/platform/) · Ada - About (https://www.ada.cx/about/) · Ada - Pricing / demo booking (https://www.ada.cx/pricing/)

## Use it

- Ada: https://verdict.tools/go/ada (rel="sponsored nofollow")

## Options

- The best AI Customer Support: https://verdict.tools/best/ai-customer-support

## FAQ

### Is Ada shutting down?
There is no official sunset announcement for Ada as of Sep 8, 2026. It is reachable and price-verified; a "dead" status is set only by a human.

### How much does Ada cost?
Ada uses custom or quote-based pricing as of Sep 8, 2026.

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Canonical: https://verdict.tools/status/ada